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If your order has not arrived by the estimated delivery date, we’re here to help.
Before getting in contact with us, have you tried: Checking we have the correct delivery address for your order and your contact details are up to date as per confirmation email. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery. Also check with your neighbours to see if they have accepted the parcel on your behalf or looking in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.
We are unable to amend any part of your order or change the delivery or payment method once your order is complete.
If you are missing an item in your package we may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you’re not missing anything.
Returns
Exchange: Need a different size or colour? Simply pop it back to us with a note explaining which size you’d like and we’ll do the rest…
Exchange or receive a gift voucher within 15 days of delivery confirmation.
Refund Policy: Returns must arrive to us within 15 days of date of delivery tracking confirmation for a refund. Please make sure that your email address & telephone number is entered correctly at checkout to receive relevant information. Please email us if you have a problem.
Please indicate Exchange or Refund on the returning invoice.
Please ensure that your order information is included inside your return. If you no longer have the document that came with your parcel, please ensure that your name and order number are written inside the parcel. We cannot guarantee your return will be processed without this.
We are not responsible for any items that are returned to us by mistake. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. We recommend you obtain proof of postage. No Postage or carriage duty will be refunded.
Price fluctuations can occur in response to fashion trends, stock and demand from customers. In this case we will not refund the difference.
OUR RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CONSUMER DIRECT.
If the Products were delivered to You, You must return the products to us as soon as reasonably practicable. Unless the Products are faulty or not as described, You will be responsible for the costs of returning the Products to us.
Products must not be vacuum packed before returning to us. Any product that has been vacuum packed will be deemed as unsaleable.
Please note that customers have a further 15 days to return for a refund if they email in within the 15 days from the delivery date.
The returns policy is the same for both in store and online purchases.
Please note: Once you have requested your return preference on the portal we cannot guarantee that it can be changed or altered. Exchange requests cannot be guaranteed – if your requested product for your exchange is not available at the time of your return being processed, you will be issued a reimbursement for the amount paid for the returned item via original payment method or gift voucher.