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Where’s my order?
Depending on the shipping method you selected at checkout, we’ll email you a tracking link once your order has shipped. We’ll also notify you of any important updates about your order – make sure you’ve opted in.
How do I cancel or modify my order?
Changed your mind or made the wrong address at checkout? Don’t worry, we’ve all been there. As long as your order hasn’t been processed or shipped, contact our Customer Service team and you’ll be able to modify it.
Why was my order canceled?
The last thing we want to do is cancel an order, but there are times when it’s the best option to save you time and money. If your order is canceled, you won’t be charged a fee. Learn more about authorization holds.
The most common reasons for order cancellations include:
Stock quantity restrictions
Item out of stock
Incorrect pricing or other information
Our credit and fraud department needs more information
Carrier or shipping method unavailable
Using an older browser or app that’s no longer supported
We’ll email you if any part of your order is canceled or if we need more information to process your order.
If you have further questions, please contact our customer service team and we will help you resolve the issue.